No, you do not have to download an app, You can simply tap or insert your card at the yellow payment terminal and take the power bank right away. The Lovely Electronic app is to see the locations of our phones charging stations only. You can alternatively scan the barcode on the back of the power bank for locations.

Scan the QR code on the screen or insert your bank card at the yellow payment terminal, after the payment is processed a power bank will automatically pop out of the station. It will be fully charged and ready to use. Switch the power bank on, which is an orange button on a side, and pick the right cable for your type of phone (micro, type-c, or ios). After the phone is charged the power bank can be returned back to a station within the next 20 hours.

It costs $2.65 for first 30 minutes then between $2.65-$5.63 per hour depending on location. The way it works is we pre-authorize $50 on your card, and once the power bank is returned back into the station, we only keep the rental fee based on how long you use the power bank. For example, if you used the power bank for up to 30 min - we charge the fee of $2.65 and release the remaining amount to your bank, if it is more than 30 min you will be charged per 30 min intervals.

You can either return it back to the same station, or you can simply open the app and look for an empty station by clicking on the Phone icons on the map, it will say how many banks are empty. It is simple to return the power bank - just insert it back into the station with a logo facing upwards and the panel facing front.

Make sure the power bank is switched on (an orange button on a side of the power bank), you will see three blue LED lights. We recommend you to remove a thick phone case to make sure the cable is fully plugged in. If you are still experiencing troubles - please, contact our 24/7 customer support team at 615-601-2390.

You can locate the nearest station via our LovelyElectronics app, You might need to refresh the map to see an up to date information on which stations are available to drop off. If a slot is open the station on your map will say 1 Empty.

Our system has a UVC blue lighting sanitizing system each time the power bank is inserted to be recharged.

We have a limit on the amount you will be charged in this case, which is $30. You will still be able to return the power bank after 20 hours have passed, however, $30 will not be refunded.

Yes you can with a Micro USB cord. The space to charge is located on the side of the device.

We release the hold as soon as the power bank is returned to a station. It is then up to your bank to return the funds to you. Typically we’ve seen a turn around take 1-3 business days.